Do I need to turn my mattress?
Fortunately not! You should never “flip” your mattress, but you need to rotate the mattress regularly to encourage even wear. You should rotate your mattress head to foot (180 degrees) every week for the first six months, and then once per month from that point.
My new mattress feels slightly damp?
This is a good sign – it means your mattress conforms to all UK Fire Regulations. You may notice that the surface of your mattress feels damp when it is unpacked. We are required to treat certain mattress fabrics with a harmless Fire Retardant at source, in order to comply with the Regulations. This material is salt based, which will absorb moisture. When weather conditions are humid, or there is a lot of rain, this effect will be exaggerated, and when the mattress is packed into a bag, condensation may form, causing a damp feeling on the mattress. The feeling of damp will disappear quickly and should not materialise again, unless your mattress is kept in a particularly humid room.
Why does my mattress have a ‘new car’ smell?
Don’t you love the smell of new things? All mattresses are manufactured at the time of order and sealed in protective wraparounds to ensure perfect presentation upon arrival. Smells are good news as it means your mattress has been made freshly for you! Initial odours are common after removal of the protective packaging and is normal. Most people don’t even notice, but those with heightened senses may report a “foam” odour, or a damp or musty smell. On taking delivery, it is a good idea to leave the mattress to air in a well-ventilated room. Regularly airing your mattress ensures proper maintenance and will help dissipate any odours.
Others are more sensitive to smells than others. Whilst a mattress may always retain an inherent odour if you smell it at close quarters, you should notice that any smell which is noticeable when you enter a room has greatly reduced within 3 months, providing you have followed the instructions above.
After unpacking, what should I do?
We know you will be itching to get into bed, but the first thing you should do is register your guarantee at here.
Please also ensure you keep your receipt or Proof of Purchase somewhere safe. You will need this in the event you need to report a complaint under your Guarantee.
How will my new bed/mattress be packed, and how do I unwrap it?
Firstly, find a friend to help you – mattresses can be heavy!
All our beds packed Flat and are wrapped in heavy duty plastic which can be recycled.
Place the mattress on the bed where it will be located and remove the plastic wrapper.